Terms &
Policies
Privacy Policy
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is signalthicket, registered at Calle Ruda, 15, P01 C, 28005 Madrid, Spain. For any data-related inquiries, please contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data:
- Contact Information: Name, email address, phone number, and physical address provided through our contact forms.
- Communication Data: Any information contained in messages, inquiries, or feedback submitted through our platform.
- Technical Data: IP address, browser type and version, operating system, device type, and access timestamps collected automatically through server logs.
- Usage Data: Pages visited, time spent on pages, navigation patterns, and interaction data collected through essential session cookies.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds as defined by the General Data Protection Regulation (GDPR):
- Consent: Where you have given explicit consent for specific processing purposes.
- Contractual Necessity: Where processing is necessary for the performance of a contract or pre-contractual measures at your request.
- Legitimate Interest: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights.
- Legal Obligation: Where processing is required to comply with applicable laws or regulations.
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
- To respond to your inquiries and provide requested information about our services.
- To execute and manage contractual relationships and service delivery.
- To maintain and improve the technical performance and security of our website.
- To comply with legal obligations and resolve disputes.
- To send administrative communications regarding service updates and policy changes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months from the date of submission. Technical logs are retained for a maximum of 12 months. When data is no longer required, it is securely deleted or anonymized.
6. Data Sharing and Transfers
We do not sell, trade, or rent your personal data to third parties. Your data may be shared with:
- Service providers who assist in website operations (hosting, analytics) under strict data processing agreements.
- Legal authorities when required by law, court order, or regulatory request.
- Successor entities in the event of a merger, acquisition, or sale of assets.
Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of Access (Article 15): Request confirmation of whether we process your personal data and obtain a copy.
- Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Article 17): Request deletion of your personal data under certain circumstances.
- Right to Restriction (Article 18): Request limitation of processing under specific conditions.
- Right to Data Portability (Article 20): Receive your personal data in a structured, machine-readable format.
- Right to Object (Article 21): Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.3), access controls, regular security assessments, and staff training on data protection practices.
9. Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es or the supervisory authority of your habitual residence.
Refund Policy
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
1. General Policy
At signalthicket, we are committed to delivering high-quality digital services. Due to the nature of custom software development and digital service delivery, refunds are evaluated on a case-by-case basis in accordance with EU consumer protection regulations.
2. Eligibility for Refund
You may be eligible for a full or partial refund under the following circumstances:
- Service Not Delivered: If the agreed service has not been initiated within the specified timeframe and no alternative arrangement has been made.
- Material Defects: If the delivered service contains significant defects that render it unusable for its intended purpose and cannot be remedied within a reasonable timeframe.
- Breach of Contract: If signalthicket fails to meet the agreed-upon specifications as documented in the service agreement.
3. Milestone-Based Refunds
For project-based engagements, payments are structured around milestones. Refunds for completed milestones are generally not available unless the delivered work materially deviates from the agreed specifications. Uncompleted milestone payments may be refunded in full, minus any administrative fees and work already executed up to the point of cancellation.
4. Cancellation by Client
If you wish to cancel a service engagement:
- Before work has commenced: Full refund of any advance payments.
- After work has commenced: Refund calculated based on percentage of completion and work delivered.
- After delivery: No refund unless the service is materially defective.
5. Refund Request Process
To request a refund, contact us at [email protected] with the following information: your name, service agreement reference, reason for refund request, and supporting documentation. We will review your request and respond within 14 business days.
6. Processing Refunds
Approved refunds will be processed using the original payment method within 30 days of approval. For payments made via bank transfer, refunds will be sent to the originating account. Any applicable transaction fees are deducted from the refund amount.
Terms of Service
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
1. Acceptance of Terms
By accessing or using the services provided by signalthicket, registered at Calle Ruda, 15, P01 C, 28005 Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.
2. Scope of Services
signalthicket provides digital development services including but not limited to: web development, system architecture, deployment automation, API integration, performance optimization, and technical consulting. The specific scope, deliverables, and timelines for each engagement are defined in individual service agreements.
3. Service Agreements
Each engagement is governed by a separate service agreement that defines: project scope and specifications, deliverables and acceptance criteria, payment terms and milestones, timelines and deadlines, intellectual property provisions. In the event of conflict between these Terms and a specific service agreement, the service agreement prevails.
4. Payment Terms
- All prices are quoted in Euros (EUR) unless otherwise specified.
- Payments are due according to the milestones defined in the service agreement.
- Late payments may incur a fee of 1.5% per month on the outstanding balance.
- Services may be suspended for accounts more than 30 days overdue.
5. Intellectual Property
Upon full payment, all intellectual property rights for custom-developed deliverables transfer to the client. signalthicket retains the right to use general knowledge, skills, techniques, and non-proprietary methods gained during the engagement. Pre-existing tools, frameworks, and libraries remain the property of their respective owners.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the service agreement for a period of 24 months.
7. Limitation of Liability
To the maximum extent permitted by applicable law, signalthicket's total aggregate liability for any claims arising from or related to the services shall not exceed the total fees paid by the client for the specific service giving rise to the claim. signalthicket shall not be liable for indirect, incidental, consequential, or punitive damages.
8. Warranty
signalthicket warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. A 30-day warranty period applies to delivered code for defects in workmanship. This warranty does not cover issues arising from modifications made by the client or third parties.
9. Termination
Either party may terminate a service agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Pre-paid amounts for uncompleted work will be refunded.
10. Governing Law
These Terms of Service are governed by the laws of Spain and the European Union. Any disputes shall be resolved through good-faith negotiation, followed by mediation, and finally by the competent courts of Madrid, Spain.
11. Changes to Terms
signalthicket reserves the right to modify these Terms of Service at any material time. Changes will be communicated via email to active clients and posted on this page with an updated revision date.